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Zoho CRM has been named the Winner of PCMag’s Business Choice Awards 2019

PCMag -- one of the leading online tech magazines -- has named Zoho CRM the winner of their 2019 Business Choice Awards for CRM. The award comes after PCMag also named Zoho the 2019 Editor’s Choice CRM. We’re very proud to receive the Business Choice Award as it speaks to our longstanding approval from both critics and users alike.

Zoho CRM received the highest overall satisfaction rating (7.4) and achieved the rare distinction of being the only brand to get a positive Net Promoter Score (NPS) among all the other vendors in contention. We’re incredibly proud and humbled by the love that the readers of PC Mag have shown us.

Read the article PCMag June 10, 2019
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Engage with your customers

  • Multichannel communication through telephone, email, live chat, and social media.
  • Get real-time notifications when customers interact with your business.
  • Measure the effectiveness of your email campaigns through email analytics.

Automate routine tasks

  • Create pre-defined conditions for every incoming lead, and automate your lead nurturing process.
  • Automate every aspect of your business and cut out time-intensive, repetitive tasks.
  • Implement scoring rules that help you prioritize your work so you can concentrate on the right set of leads, contacts, accounts, and deals.

Make CRM your own

  • Customize your CRM interface to meet the specific requirements of your organization.
  • Add custom modules, buttons, and fields to manage your unique needs.
  • Manage multiple business processes within your CRM using Layouts.

Reports and insights

  • Get powerful, real-time analytics that can help you make smarter business decisions.
  • Measure and manage your organizationís territory-wide sales performance.
  • Track your key performance indicators, including current trends and future predictions, based on the wealth of data captured in your CRM.

Conversational AI for Sales

  • Zia, your AI-powered sales assistant, can help you find any information you need from your CRM data, almost instantly.
  • Zia improves the quality of your existing data so that you can get additional customer insights.
  • Receive intelligent alerts, task reminders, and suggestions for the best times to contact your leads based on your past successful interactions.


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