Buell & Associates Privacy Policy
Last Updated on June 1, 2016
BAA respects the privacy of all of its users and is committed to protecting such privacy in accordance with this Privacy Policy. This Privacy Policy explains Buell & Associates ("BAA") treatment of your personally identifiable information collected in connection with your activities on or related to all BAA websites referencing this Privacy Policy (the "BAA Websites") and all services made available on the BAA Websites. This Privacy Policy also explains how you can ask questions and make suggestions about our privacy practices and review and update your personal information.
We urge you to read this Privacy Policy carefully and to check back periodically as this Privacy Policy may change form time to time. Please note that this Privacy Policy does not apply to the practices of companies or websites which are not owned or controlled by BAA.
About The Information We Collect
BAA's top priority is to provide a highly secure, user-friendly service that helps our Customers be more productive. To meet these priorities, BAA collects several pieces of personal information required for user authentication, billing and security, including: credit card number, billing name and address, e-mail address, password, and phone number for occasional support and account verification purposes. We collect this information when a customer sets up an account (trial or paid) and when a customer purchases our services. When a Customer requests additional information or subscribes to our service we may also ask for additional optional personal information such as company annual revenue, BlackBerry® model(s), wireless carrier, among other things. The Customer can opt-out of providing this additional information by simply not supplying it when requested. Customers who have paid for our service can log-in to the "My Account" section of our websites at any time to change or update their personal information. Customers can view their My Account profile and make sure that their information has been updated.
How We Use Personal Information
BAA uses the information collected to provide software, services and information to our Customers. We may use this information when we contact Customers who have expressed an interest in our Product or Company, and we may use this information to send our 'opt-in' Customers information about our Company or our marketing partners. Our Customer information is stored by BAA in secure databases on secure websites.
Separately, those customers who try or subscribe to our service are requested to provide an e- mail address, first name, last name, phone number and password to register for the service. We may send trial Customers information about subscribing to the service to which they can also "Opt-Out." Paid Customers may be contacted via e-mail regarding product updates or information about the Company and will receive our Customer Newsletter.
Customers can opt out of receiving any information via e-mail by responding to any e-mail communication with "unsubscribe" or sending an e-mail to info@buell-associates.ca.
Except when we state at the time of collection of information or where any of our Contact Service Agreement states, we do not share any Customer personal information ("Information") with any third parties. BAA uses a third party processor to perform the credit card verification, processing and billing. This third party processor is not allowed to store or use the Information we gather except for Customer credit verification and billing purposes. This processor is not permitted to sell or distribute the Information to anyone for any purpose.
To maintain the highest level of service, other information may be collected and analyzed during a Customer's use of our systems and services including: support requests submitted, data traffic volumes, customer feedback, overall service usage patterns.
Website Traffic Statistics
BAA tracks visits to its websites and compiles site usage statistics. We use these statistics to ensure our site meets user expectations. We frequently review domain names and browser types in these statistics. Names and other personal information are not tied to these web statistics.
Website Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. BAA uses session ID cookies during the purchase process and this cookie is terminated once the user closes the browser and is not permanently stored on the computer.
If users reject the cookie through their web browser settings, they may still use our site, but will be unable to complete a purchase of our service on our site. These users having problems with the purchase process should email us at: info@buell-associates.ca.
We use cookies to identify our resellers and affiliates. If you arrive at any of our websites after clicking on a link on one of our partner's sites or their opt-in email newsletter, a "persistent" cookie will be placed on your computer. Should you then make a purchase on our site, this cookie will allow us to track the purchase and give the appropriate credit to the Partner who linked you to our site.
Website Log Files
Like most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service BAA (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear Gifs in E-mails
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. Customers may opt-out of these emails by using the Opt-out information contained in each email or sending an e-mail to info@buell-associates.ca.
This privacy statement covers the use of cookies by any of our Websites only and does not cover the use of cookies by any advertisers.
Special Offers and Updates
We send new customers a welcoming email to verify password and user name. Trial users and customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our Customers we present the option to not receive these types of communications. Please see the Choice/Opt-out section in this policy.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send Customers an email. Generally, Customers may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Information Sharing
Legal Disclaimer
Though we make every effort to preserve Customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.
Technology Support and Development Partners
BAA occasionally works with outside technology and development partners. In some instances. will share a limited amount of personal information with these organizations in cases where there may be technical issues associated with a particular account. These Technology and Development Partners will not share, distribute, print, or reference any such Information, unless required by law. These outside firms will not store your personal information or solicit our customers.
Changing Your Personal Information and Choice/Opt-out Services
If a Customer's personally identifiable information changes (such as zip code, phone, email or postal address), we provide a way to correct a Customer's personally identifiable information. Customers may update their personal information in the My Account or similar section of our web sites.
Additionally, Customers may request changes regarding their personal information, 'opt-out' status, or to have their information deleted and account deactivated by sending an email to our Customer Support at info@buell-associates.ca. Furthermore, BAA is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password.
Links
This Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our Customers to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this www.buell-associates.ca website. The linked sites are for the Customer's convenience only and are accessed at the Customer's risk.
Surveys
From time-to-time our site requests information from Customers via surveys. Participation in these surveys is completely voluntary and the Customer therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and e-mail address). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services.
Security
We take every precaution to protect our Customers' information. When Customers submit sensitive information, their information is protected both online and off-line.
When our registration/order form asks Customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just'surfing'. To learn more about SSL, follow this link http://www.geotrust.com/about.htm.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that store personally identifiable information are in a secure environment, behind a locked door in a locked facility. If users have any questions about the security at our Website, users can send an email to info@buell-associates.ca.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, with a link from the www.buell-associates.ca homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.
For any questions or comments on our Privacy policy contact privacy@buell-associates.ca.
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